Return Policy

Need to return a gem? Returns are easy at Titan Gems.

Your Inspection Period
All gems have a 20-day inspection period, which begins on the date of delivery. Gems may only be returned during this period.

Returned Items
All returned items must include original bar-coded gem bag and be in original condition.

Return Confirmation
Please email us for return authorization code when returning a gem. Items without a code will be returned.

Refunds
All refunds are made via the same method as payment received. Shipping, insurance and credit card processing costs are non-refundable. There is no restocking fee. We cannot offer replacements.