Customer Service

Customer service is a top priority at Titan Gems. We do all we can to keep our valued customers satisfied.

Email
Titan Gems answers all email within 24 hours. With years of experience in the wholesale & retail gemstone industry, our well-trained staff can answer most questions immediately. All other questions will be referred to our staff gemologists for more detailed answers.

Other Questions
Technical and website questions are answered directly by our technical team. Our staff accountants are also available for payment and account-related inquires.
Titan Gems does everything possible to get you the answers you need!